FAQ - Technical Difficulties

How can I tell if my order has gone through?

If you've placed an order, but aren't sure if it's gone through, check your email for an order confirmation from Salon Style. Don't forget to check your junk mail, too!

If you still haven't received an email confirmation, log in to your Salon Style account. You'll be able to see your order number under the 'My Orders' tab under 'My Account'.

If there's still nothing there, check your PayPal or credit card statement to see if there's any record of payment.

I can't log in to my account

If you have forgotten your password, you can reset your password by navigating to 'forgot password' here. 

If you don't receive the email even after resetting your password, it's possible you haven't created a customer account, and have previously checked out as a guest. 

Unfortunately, if you have checked out as a guest with previous orders, we can't add your previous orders to your customer account.

For guest accounts, customers can contact customer service so we can send them an account invite/activation to activate/set up their account and once activated their previous orders should be there, and also their points or rewards.

My discount code didn't work

If your discount code hasn't worked, you might need to check: 

• minimum order value - most of our discount codes have a minimum
  required spend. Check the conditions of the code to see if this is the
  problem.
• entered correctly - our discount codes are case-sensitive. Try copy and pasting it to see if that fixes the problem.
• expiry date - some of our discount codes have an expiry date. Check to see if it's still valid.
• only one code at a time - you can only apply one discount code at a time. 

If you're still having problems, please give us a shout before you place your order, as discount codes can't be applied afterward. We can help you apply it if the code is valid.