INTERNATIONAL SHIPPING
CANADA, HONG KONG, NEW ZEALAND, SINGAPORE, UK & US SHIPPING
We ship orders to New Zealand, Singapore, Hong Kong, Canada, UK and the US via Express International Courier. Transit times to your destination will be indicated at checkout before finalising your order. You will be provided with a tracking number upon shipment of your order and your order will be covered against loss in transit. Please note our Customer Service staff are unable to assist with tracking enquiries unless the maximum estimated time frame from delivery to your location has been exceeded.
Shipping charges are calculated based on weight and shown at checkout prior to finalising your order.
Transit times are a guide and may be subject to delays in customs upon arrival in your country. Please note customs fees or import duties may be applicable to your parcel. Any customs and duties charges are the customer's responsibility. We advise you to contact your relevant Customs Service for information on what these charges may be if you are concerned.
If you have not received your goods after the maximum indicated time frame of your shipping method, please contact our Customer Service Team. We are not able to commence an investigation until the indicated time frame has elapsed.
Dangerous goods (eg. hairspray, mousse etc), electrical items, ghd, Parlux, Comfort Zone, Keune and certain other products are unable to be shipped outside Australia. Any orders containing these items will be cancelled.
Please note that this Shipping Information forms part of, and must be read in conjunction with our Terms and Conditions.