Shipping

AUSTRALIAN SHIPPING - FREE FOR ALL ORDERS 

At Salon Style we dispatch and deliver your products super-fast around Australia from our Adelaide facilities. We offer free shipping on all standard orders with no minimum purchase required. 

* Regional areas may have slightly longer delivery times.  Times are indicative as provided by Australia Post and not guaranteed. 

We offer Insured methods of transport which are presented to you on the Checkout Page.

If you have not received your goods after the indicated time frame of your shipping method, please contact our Customer Service Team, however please note we are unable to investigate your order if you have chosen an uninsured method of transit.

AUTHORITY TO LEAVE & REDIRECTION

We require a signature upon delivery for all orders and ship your parcel as instructed at the time you place the order. You are welcome to add any shipping instructions you wish our carriers to see which will be noted on the parcel label.

For parcels within Australia, once your parcel has left our facilities you will receive a Consignment Number from AusPost .  Prior to your order being delivered, AusPost will also provide you via email/SMS* the option to:

a) Provide Authority to Leave. Should you choose to allow AusPost to deliver your order with Safe Drop, responsibility for your parcel by Salon Style and AusPost ceases once it is has been confirmed as delivered to your premises.

b) Redirection to a different address. Should you choose to redirect your parcel, this is outside the control of Salon Style and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and Australia Post.

Please note, any delivery instructions you provide are subject to the discretion of Australia Post drivers. Drivers are not able to call customers prior to or at the time of delivery.

*Salon Style and Australia Post are not responsible for non-delivery of email/SMS due to incorrect information being provided, nor your service providers blocking/filtering of these emails/SMS notifications.

SHIPPING INSURANCE

To ensure your satisfaction, we pack and ship your items with the greatest of care. We offer insured methods of transit which covers your parcel in the event it is lost in transit or for any damage to items that may occur (including any leaks or breakage).

Customers who choose uninsured methods of transit accept that Salon Style will not be held responsible for any lost parcels or damage that occurs during transit. Any loss of uninsured parcels or damage to items within will not be replaced or credited.

Please note shipping insurance DOES NOT cover your parcel from theft if you instruct Australia Post to leave a parcel at your premises. 

NEW ZEALAND SHIPPING - FREE OVER $99

* Some areas such as regional locations may experience a longer transit time.  

We offer free shipping to New Zealand for all orders over A$99.00 as well as Express and Insured methods of transit.

Insured methods of transit will cover your parcel and products for loss or damage during transit. Please see above for definition of Shipping Insurance. Orders placed with non-insured methods of transit will not be replaced or refunded. 

New Zealand parcels are delivered by New Zealand Post. Delays in transit and customs can effect delivery times above. All prices on our site are by default Australian Dollars.

Please note customs fees or import duties that may be applicable to your parcel. Any customs and duties charges are the customer's responsibility. We advise you contact the New Zealand Customs Service for information on what these charges may be.

If you have not received your goods after the indicated time frame of your shipping method, please contact our Customer Service Team, however please note we are unable to investigate your order if you have chosen an uninsured method of transit. 

Dangerous goods (eg. aerosol cans), electrical items, Cloud Nine, ghd, Parlux, Comfort Zone, Evo, Keune and Moroccanoil products are unable to be shipped outside Australia. Any orders containing these items will be cancelled.

INTERNATIONAL SHIPPING

We offer Standard as well as Express and Insured methods of shipment to destinations worldwide. Shipping fees are dependent on your orders weight and are displayed on the Checkout page prior to payment. Transit times depend on your location and chosen method of shipment. Local delivery is carried out by your relevant national postal service.

We offer Insured methods of transport to all international destinations. Please see above for explanation of Shipping Insurance. Orders shipped via uninsured methods of transport will not be replaced or refunded. 

It is your obligation to ensure all your address details are correct on your order, including any relevant information in English for us to ship your parcel correctly. Your parcel will be shipped as per your instructions, should it not reach you - we will not be held responsible.

Some countries charge Customs fees or import duties on merchandise ordered from overseas. Any customs and duties charges are the customer's responsibility and are beyond our control. We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.

All prices on our site are in Australian Dollars.

We ship to destinations worldwide. You will be able to see on the Checkout page if we are able to ship to your desired destination.

Transit times will depend on your location and chosen method of shipment. Please note delays in customs are beyond our control. If you have not received your goods after the indicated time frame of your shipping method, please contact our Customer Service Team, however we are unable to investigate your order if you have chosen an uninsured method of transit without tracking.

Dangerous goods (eg. aerosol cans), electrical items, Cloud Nine, ghd, Parlux, Comfort Zone, Evo, Keune and Moroccanoil products are unable to be shipped outside Australia. Any orders containing these items will be cancelled.

ORDER & DELIVERY PROCESS

Orders placed before 3pm AEST will be dispatched the same day. 

Please note that this Shipping Information forms part of, and must be read in conjunction with our Terms and Conditions.