We require a signature upon delivery for all orders and ship your parcel as instructed at the time you place the order. You can shipping instructions for our carriers to see which will be noted on the parcel label.
Once your parcel has left our facilities you will receive a Consignment Number from AusPost and be able to track your parcel in your MyPost account. With the MyPost service, AusPost may provide you the option to:
a) Provide Authority to Leave. Should you choose to allow AusPost to deliver your order with Safe Drop, responsibility for your parcel by Salon Style and AusPost ceases once it is has been confirmed as delivered to your premises.
b) Redirect to a different address. Should you choose to redirect your parcel, this is outside the control of Salon Style and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and AusPost.
Please note, any delivery instructions you provide are subject to the discretion of Australia Post drivers. Drivers are not able to call customers prior to or at the time of delivery.
If you continue with signature upon delivery and you are not home to receive the parcel, AusPost will take your parcel to the nearest Post Office. A collection card will be left at your premises and you will be required to collect your parcel from the relevant Post Office within 10 business days. After this time AusPost will return the parcel to us.