We require a signature upon delivery for all orders and ship your parcel as instructed at the time you place the order. You are welcome to add any shipping instructions you wish our carriers to see which will be noted on the parcel label.  

Once your parcel has left our facilities you will receive a Consignment Number from AusPost and be able to track your parcel in your MyPost account. With the MyPost service, AusPost may provide you the option to:

a) Provide Authority to Leave. Should you choose to allow AusPost to deliver your order with Safe Drop, responsibility for your parcel by Salon Style and AusPost ceases once it is has been confirmed as delivered to your premises.

b) Redirect to a different address. Should you choose to redirect your parcel, this is outside the control of Salon Style and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and AusPost.

Please note, any delivery instructions you provide are subject to the discretion of Australia Post drivers. Drivers are not able to call customers prior to or at the time of delivery.

If you continue with signature upon delivery and you are not home to receive the parcel, AusPost will take your parcel to the nearest Post Office. A collection card will be left at your premises and you will be required to collect your parcel from the relevant Post Office within 10 business days.  After this time AusPost will return the parcel to us.

To ensure your satisfaction, we pack and ship your items with the greatest of care. We offer insured methods of transit which covers your parcel in the event it is lost in transit or for any damage to items that may occur (including any leaks or breakage).

Customers who choose uninsured methods of transit accept that neither Salon Style or AusPost will be held responsible for any lost parcels or damage that occurs during transit. Any loss of uninsured parcels or damage to items within will not be replaced or credited. Please note shipping insurance DOES NOT cover your parcel from theft if you instruct AusPost to leave a parcel at your premises. 

INTERNATIONAL SHIPPING

CANADA, HONG KONG, NEW ZEALAND, SINGAPORE, UK & US SHIPPING

We ship orders to New Zealand, Singapore, Hong Kong, Canada, UK and the US via Express International Courier. Transit times to your destination will be indicated at checkout before finalising your order. You will be provided with a tracking number upon shipment of your order and your order will be covered against loss in transit. Please note our Customer Service staff are unable to assist with tracking enquiries unless the maximum estimated time frame from delivery to your location has been exceeded.

Shipping charges are calculated based on weight and shown at checkout prior to finalising your order.

Transit times  are a guide and may be subject to delays in customs upon arrival in your country. Please note customs fees or import duties may be applicable to your parcel. Any customs and duties charges are the customer's responsibility. We advise you to contact your relevant Customs Service for information on what these charges may be if you are concerned.

If you have not received your goods after the maximum indicated time frame of your shipping method, please contact our Customer Service Team. We are not able to commence an investigation until the indicated time frame has elapsed.

Dangerous goods (eg. hairspray, mousse etc), electrical items, ghd, Parlux, Comfort Zone, Keune and certain other products are unable to be shipped outside Australia. Any orders containing these items will be cancelled.

Please note that this Shipping Information forms part of, and must be read in conjunction with our Terms and Conditions.