FAQ - Shipping

Do you ship internationally?

Not at present, sorry.

How can I track my order?

Once your order has been shipped you’ll receive an email and an SMS with your tracking number.

To track your order, just enter the tracking number into the Australia Post tracking page.

You can also find your tracking number by logging into your account. Find the order number, click on it and you'll find the tracking details on that page. 

If you can't see your tracking number, please drop us a line at support@salonstyle.com.au with your order number and we'll be able to find it for you.

My order hasn't been shipped yet

All orders placed before 3:30 pm AEST are dispatched the same day.

If you check your order history and your order hasn’t been sent yet, you may need to check the following: 

Has your order been paid? 

Is there a problem with your order? 

If there is, you can be sure that we’ll have notified or emailed you, so please check your email and Salon Style inbox (please check your spam folder as unfortunately lots of shopping emails can end up there!). We may be holding your order until we can get further instructions from you.

How do I get free shipping?

At Salon Style, we dispatch and deliver your products super-fast around Australia from our Adelaide facilities. We offer free shipping on orders over $50 and Free Express Shipping over $90. Orders placed before 3:30 pm AEST will be dispatched the same day. 

Standard Shipping:

  • FREE for all orders over $50
  • $5.95 for orders under $50
  • 2-6 business days (for more precise shipping time frames click here)

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    Express Shipping

  • FREE for all orders over $90
  • $7.95 for orders under $90
  • 1-3 business days (for more precise shipping time frames click here)

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    What happens if I enter the wrong delivery address?

    Contact customer service right away so that the address can be amended before it gets processed. If processed already, we may not be able to amend the shipping address any longer.

    What if my order goes missing?

    Customers can directly lodge an enquiry with Aust Post or they can contact customer service to lodge the enquiry for them. Once a decision has been made by Aust Post, the appropriate resolution will be provided.

    When will my order arrive? 

    Check out the Aust Post site for approx delivery time to your location.

     

    Please visit our Shipping Policy page for more information.