FAQ - Ordering

Do you have a shop front?

Salon Style is an online store only. Please place your order online and we'll have it ready for you the very next business day. 

Please visit our website at salonstyle.com.au and our blog to check out our great range of products and brands and all the useful information we have to help you decide on which products are the best for you and your family.

You can count on our awesome support team to help with product recommendations or advice, so get in touch via live chat and we'll help out. Please note, we are able to respond much faster during our normal support hours of Mon - Thu: 8 AM - Midnight AEST, Fri: 8 AM - 4 PM AEST, Sun: 4 PM-Midnight AEST, and Public Holidays: 8 AM - Midnight AEST.

Are all your products in stock?

If it's on our website, it's in our warehouse!

Occasionally, we'll run out of stock before we can update our website. On the rare occasions that this happens, we'll let you know before we ship your order. We'll ask if you'd rather:

• wait until all your products are in stock before we ship your order (usually only a few days); or
• cancel the out-of-stock products and give you a credit for these.

We will always let you know before we ship your order.

If we don't have a product in stock, you'll see a button that says "Out of Stock: Email Me When Available". Add your email address or phone number and we'll let you know as soon as the item is back on our shelves!

Can I cancel or change my order?

Once you place your order, we immediately begin processing it through our system so that we can get your parcels to you as fast as possible. We know that busy gals & guys need their stuff as quickly as possible, so our same-day despatch policy means that we can't make any changes to your order once you've placed it.

If you’ve changed your mind about something that you’ve ordered, you’re more than welcome to send it back to us for a store credit. 

Please visit our Return Policy page for more information.

How do I place an order?

Jump on to salonstyle.com.au and order away!

If you can add it to the cart we have it in our warehouse and we're always here to answer any product questions you have.

Drop us a line at support@salonstyle.com.au, or jump on to our live chat. Our live chat is available Mon-Thurs 8 am-midnight, Fri 8 am-4 pm, Sunday 4 pm-midnight