SS Rewards Loyalty Program

How do I earn points with the Salon Style Rewards Program?

When you’re logged into your account to shop, you’ll earn 1 point for every dollar that you spend. You can continue to accumulate points until you're ready to claim your reward.

There are lots of ways to earn rewards at Salon Style!

Sign up for an account

Get a 200 point bonus for all new customers signing up for an account (minimum redeemable amount starts at 500 points).

Go shopping

Earn 1 point for every $1 that you spend at Salon Style.

Review your purchases

Everyone finds reviews helpful, and now you can earn 50 points for every review of a product that you've purchased.

Get social

Want to get social? You can earn 100 points for following us on Instagram or liking us on Facebook, too.

Show us how you use it

Earn 50 points for uploading a photo of you using the products that you've purchased and tagging us on Facebook or Instagram.

Refer a friend

Refer a friend and you'll earn a bonus of 150 points when they place their first order with Salon Style (only applies if you refer a friend who isn't already a customer).

Ts & Cs of SS Rewards

  • Reward points are only applied to your account if you’re logged in when you shop and are applied retrospectively. 
  • Points generally show up on your account straight away after we’ve shipped your order unless there’s an internal update ongoing.
  • Points are earned and redeemable by the email address on the account only. Accounts can't be merged, so please stick with one email address.
  • Points are non-transferable.
  • Points may only be redeemed for purchases and have no cash value.
  • Points are accumulated by current purchases only.
  • Please play fair. If you don’t, we reserve the right to remove points or cancel an account at any time.
  • We reserve the right to cancel or change the program at any time.

 

How do I use the Salon Style rewards program?

To join, just create an account with Salon Style, and you'll earn reward points every time you shop. It's that simple!

If you already have an account with us, you're already earning rewards and you don't need to do anything else.

Your reward points accumulate until you claim your reward. There are loads of ways to earn rewards, including shopping with us and reviewing products that you’ve purchased. You can easily see your points when you’re logged in to your account and see how many you need to redeem for your reward.

Ordering

Do you have a shop front?

Salon Style is an online store only. Please place your order online and we'll have it ready for you the very next business day. 

Please visit our website at salonstyle.com.au and our blog to check out our great range of products and brands and all the useful information we have to help you decide on which products are the best for you and your family.

You can count on our awesome support team to help with product recommendations or advice, so get in touch via live chat and we'll help out. Please note, we are able to respond much faster during our normal support hours of Mon - Thu: 8 AM - Midnight AEST, Fri: 8 AM - 4 PM AEST, Sun: 4 PM-Midnight AEST, and Public Holidays: 8 AM - Midnight AEST.

Are all your products in stock?

If it's on our website, it's in our warehouse!

Occasionally, we'll run out of stock before we can update our website. On the rare occasions that this happens, we'll let you know before we ship your order. We'll ask if you'd rather:

  • wait until all your products are in stock before we ship your order (usually only a few days); or
  • cancel the out-of-stock products and give you a credit for these.

We will always let you know before we ship your order.

If we don't have a product in stock, you'll see a button that says "Out of Stock: Email Me When Available". Add your email address or phone number and we'll let you know as soon as the item is back on our shelves!

Can I cancel or change my order?

Once you place your order, we immediately begin processing it through our system so that we can get your parcels to you as fast as possible. We know that busy gals & guys need their stuff as quickly as possible, so our same-day despatch policy means that we can't make any changes to your order once you've placed it.

If you’ve changed your mind about something that you’ve ordered, you’re more than welcome to send it back to us for a store credit. 

Please visit our Return Policy page for more information.

How do I place an order?

Jump on to salonstyle.com.au and order away!

If you can add it to the cart we have it in our warehouse and we're always here to answer any product questions you have.

Drop us a line at support@salonstyle.com.au, or jump on to our live chat. Our live chat is available Mon-Thurs 8 am-midnight, Fri 8 am-4 pm, Sunday 4 pm-midnight

Payments

Credit Card Safety

Our online payment methods use the latest in encryption technology, and we don’t store or save your payment information.

Once your order is confirmed, your payment is processed in real-time, and the funds will be transferred immediately. You’ll be notified straight away as to whether your payment has been successfully processed.

Please visit our Privacy Policy page for more information.

Do you have Afterpay, Zip Pay, or PayPal?

We don’t have Afterpay. But we do have loads of options that come up when you get to checkout.

We have PayPal, Zippay & Latitude pay, which will also come up as a payment option when you get to checkout.

How do I get discounts?

We have website, socials, and email exclusive discounts all the time! So don’t forget to sign up and like or follow us on all our channels!

Don't forget, we also have an SS Rewards system where you can earn loyalty points that can be converted to Salon cash!

How do I pay for my order?

Paypal, Zippay, Latitude Pay, and credit cards - we accept Visa, Mastercard, and Amex.

 

Please visit our Terms & Conditions page for more information.

Returns & Exchanges

Can I return an item I've opened?

We offer you no hassle returns. If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 60 days for store credit of the amount that you paid for the product.

You can return any item that is in original condition: unopened, unused, and complete with all packaging and instructions and in a saleable condition. Please ensure that the packaging you return your item in is sufficient to prevent damage when it's being returned.

You're welcome to return any sale items as long as we're still stocking the product.

For faulty or damaged products, please see our faulty products information.

We want you to be happy, so if we can take it back, we will. Get in touch with us, and we'll talk you through it if you're not sure.

I've received the wrong item/something is missing? 

We ask the customer to send in photos of the products received and customer service will then check with the warehouse team. Once done reviewing, the resolution will be provided. (For incorrect items, we will provide a return label so customers won’t have to pay for return fees).

My product arrived broken or damaged? What should I do?

We ask for photo evidence of the damaged item and replace or issue a store credit as long as the customer has insurance.

For broken or damaged products we also send a replacement or issue a one-time-only store credit for half of the cost of the product for first-time customers that did not have insurance, depending on the severity of the leakage/damage. We advise customers to choose insurance with their next purchase.

 

Please visit our Return Policy page for more information.

Shipping

Do you ship internationally?

We ship orders to New Zealand, Singapore, Hong Kong, Canada, the UK, and the US via Express International Courier. Transit times to your destination will be indicated at checkout before finalising your order. You will be provided with a tracking number upon shipment of your order and your order will be covered against loss in transit. 

How can I track my order?

Once your order has been shipped you’ll receive an email and an SMS with your tracking number.

To track your order, just enter the tracking number into the Australia Post tracking page.

You can also find your tracking number by logging into your account. Find the order number, click on it and you'll find the tracking details on that page. 

If you can't see your tracking number, please drop us a line at support@salonstyle.com.au with your order number and we'll be able to find it for you.

My order hasn't been shipped yet

All orders placed before 3:30 pm AEST are dispatched the same day.

If you check your order history and your order hasn’t been sent yet, you may need to check the following: 

Has your order been paid? 

Is there a problem with your order? 

If there is, you can be sure that we’ll have notified or emailed you, so please check your email and Salon Style inbox (please check your spam folder as unfortunately lots of shopping emails can end up there!). We may be holding your order until we can get further instructions from you.

How do I get free shipping?

At Salon Style, we dispatch and deliver your products super-fast around Australia from our Adelaide facilities. We offer free shipping on orders over $50 and Free Express Shipping over $90. Orders placed before 3:30 pm AEST will be dispatched the same day. 

Standard Shipping:

  • FREE for all orders over $50
  • $5.95 for orders under $50
  • 2-6 business days (for more precise shipping time frames click here)
  •  

    Express Shipping

  • FREE for all orders over $90
  • $7.95 for orders under $90
  • 1-3 business days (for more precise shipping time frames click here)
  •  

    International Shipping: CANADA, HONG KONG, NEW ZEALAND, SINGAPORE, UK & US SHIPPING

    Transit times to your destination will be indicated at checkout before finalising your order. You will be provided with a tracking number upon shipment of your order and your order will be covered against loss in transit. Please note our Customer Service staff are unable to assist with tracking enquiries unless the maximum estimated time frame from delivery to your location has been exceeded.

    Shipping charges are calculated based on weight and shown at checkout prior to finalising your order.

    What happens if I enter the wrong delivery address?

    Contact customer service right away so that the address can be amended before it gets processed. If processed already, we may not be able to amend the shipping address any longer.

    What if my order goes missing?

    Customers can directly lodge an enquiry with Aust Post or they can contact customer service to lodge the enquiry for them. Once a decision has been made by Aust Post, the appropriate resolution will be provided.

    When will my order arrive? 

    Check out the Aust Post site for approx delivery time to your location.

     

    Please visit our Shipping Policy page for more information.

    Technical Difficulties

    How can I tell if my order has gone through?

    If you've placed an order, but aren't sure if it's gone through, check your email for an order confirmation from Salon Style. Don't forget to check your junk mail, too!

    If you still haven't received an email confirmation, log in to your Salon Style account. You'll be able to see your order number under the 'My Orders' tab under 'My Account'.

    If there's still nothing there, check your PayPal or credit card statement to see if there's any record of payment.

    I can't log in to my account

    If you have forgotten your password, you can reset your password by navigating to 'forgot password' here

    If you don't receive the email even after resetting your password, it's possible you haven't created a customer account, and have previously checked out as a guest. 

    Unfortunately, if you have checked out as a guest with previous orders, we can't add your previous orders to your customer account.

    For guest accounts, customers can contact customer service so we can send them an account invite/activation to activate/set up their account and once activated their previous orders should be there, and also their points or rewards.

    My discount code didn't work

    If your discount code hasn't worked, you might need to check: 

    • minimum order value - most of our discount codes have a minimum
      required spend. Check the conditions of the code to see if this is the
      problem.
    • entered correctly - our discount codes are case-sensitive. Try copy and pasting it to see if that fixes the problem.
    • expiry date - some of our discount codes have an expiry date. Check to see if it's still valid.
    • only one code at a time - you can only apply one discount code at a time. 

    If you're still having problems, please give us a shout before you place your order, as discount codes can't be applied afterward. We can help you apply it if the code is valid.

    COVID-19 Operations

    Are you operating with a COVIDsafe plan?

    Salon Style has a COVIDSafe Workplace and is fully complying with all requirements. These restrictions are aimed at keeping our staff, customers, couriers, and the community-at-large safe. 

    We are following every government health and safety guideline in relation to safe delivery practices and packing, and staff is following social distancing rules and wearing PPE when required. 

    We are actively monitoring any changes to restrictions and monitor our workplace to ensure that all hygiene practices are being strictly upheld and enforced. 

    Orders are shipped according to our same-day dispatch promise, however, there are times when border restrictions and courier delays mean that parcels may take longer than usual to reach our customers. We appreciate your patience and understanding as this is out of our control.