FAQ - Returns & Exchanges

Can I return an item I've opened?

We offer you no hassle returns. If you’re not happy with something you’ve bought, you’re more than welcome to return it to us within 60 days for store credit of the amount that you paid for the product.

You can return any item that is in original condition: unopened, unused, and complete with all packaging and instructions and in a saleable condition. Please ensure that the packaging you return your item in is sufficient to prevent damage when it's being returned.

You're welcome to return any sale items as long as we're still stocking the product.

For faulty or damaged products, please see our faulty products information.

We want you to be happy, so if we can take it back, we will. Get in touch with us, and we'll talk you through it if you're not sure.

I've received the wrong item/something is missing? 

We ask the customer to send in photos of the products received and customer service will then check with the warehouse team. Once done reviewing, the resolution will be provided. (For incorrect items, we will provide a return label so customers won’t have to pay for return fees).

My product arrived broken or damaged? What should I do?

We ask for photo evidence of the damaged item and replace or issue a store credit as long as the customer has insurance.

For broken or damaged products we also send a replacement or issue a one-time-only store credit for half of the cost of the product for first-time customers that did not have insurance, depending on the severity of the leakage/damage. We advise customers to choose insurance with their next purchase.

 

Please visit our Return Policy page for more information.